Custom Orders
• unique & personalised •
This custom order service means that you have the opportunity to create your own product.
The first step in this process is to contact us via an email or Instagram DM. This inquiry helps us to understand your vision, by asking you to fill in a brief questionnaire so we can identify your preferences & details - in terms of your preferred style, colours, vibe, and budget.
Once this is established, we would then provide a draft quote for the custom order - this is to be paid as a deposit. This would be 50% of the product price upfront, which indicates that you agree to the design brief and that we can start working on your order. The balance would be paid once your custom order is complete (prior to delivery).
The best way to keep in the loop for these dates is to check my Instagram stories for updates, or join my mailing list where you will receive emails with restock dates & discount codes ༄
We restock new designs every 4-6 weeks. This means items within our collection will be available to purchase at a specific time. Once all of the items have been purchased, they are then listed as sold out (which can vary depending on their popularity).
Timeframes
** The challenges presented by the COVID-19 pandemic mean there are some delays with delivery**
Our products are lovingly handcrafted to order ~ the following collections have a range of turnaround times:
- Mini Folk - A small handful of each mini folk will be ready to ship within 4 working days. However, once these are sold, the rest of the orders will take approximately 2-3 weeks to complete.
- Journals - These are made to order, so please allow 2-3 weeks for your journal to be made.
- Craft Kits - A small number of craft kits will be ready to ship within 4 working days. However, once these are sold, the rest of the orders will take approximately 1-2 weeks to complete.
These turnaround times are my best estimate and does not include shipping timeframes.
I understand that this may seem like a lengthy wait, but this is the time it takes me to sand, prep, mix, paint, detail, gloss, measure, cut, stitch, stamp and package your gorgeous order (while also wrangling two tiny humans).
As I am a (very) small business please be patient just in case I'm overloaded. As such, these waiting times may fluctuate. If you have a query regarding your order please reach out to me at hello@sunlitfolk.com.au
Please read our Customer Care and Shipping page for more details regarding shipping costs and approximate timeframes - - - thank you x